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VA Launches Hotline to Answer Questions on VA Health Care and Benefits for Women Veterans

1-855-VA-WOMEN (1-855-829-6636)

The Department of Veterans Affairs has launched a new hotline                  –1-855-VA-WOMEN — to receive and respond to questions from Veterans, their families and caregivers about the many VA services and resources available to women Veterans. The service began accepting calls on April 23, 2013.

“Some women Veterans may not know about high-quality VA care and services available to them,” said Secretary of Veterans Affairs Eric K. Shinseki. “The hotline will allow us to field their questions and provide critical information about the latest enhancements in VA services.”

The hotline is staffed by knowledgeable VA employees who can provide information about benefits including health care services for women.  Callers can be linked to information on claims, education or health care appointments as well as information about VA cemeteries and memorial benefits.  Staff can answer urgent questions and provide referrals to homeless and mental health services as well as provide Vet Center information.

Women make up nearly 15 percent of today’s active duty military and 18 percent of National Guard and Reserve forces.  The population of women Veterans using VA benefits including health care is growing rapidly.  Since 2000, the number of women using VA health care more than doubled, from nearly 160,000 in 2000 to more than 354,000 in 2012.  Based on the upward trend of women in all branches of service, the number of women Veterans—and female VA users—will keep climbing.

VA is committed to making improvements for the growing population of women Veterans, including the way it communicates with them.  In 2010, VA established an outbound call center to contact women Veterans and encourage them to enroll in VA health care.

“In VA health care alone, women constitute only 6 percent of VA patients, but those Veterans have a high perception of the quality care they are receiving,” said Irene Trowell-Harris, director of VA’s Center for Women Veterans.

“Many women who served don’t self-identify as Veterans and therefore don’t think they qualify for VA benefits. We need to correct existing misinformation and misperceptions so we can serve more women Veterans with the benefits they’ve earned.”

Women Veterans are entitled to apply for the same benefits as their male counterparts, which include health care and pharmacy benefits as well as education benefits, disability compensation, home loans, employment assistance and more.

The hotline (1-855-VA-WOMEN) joins numerous other VA hotlines that provide critical information and assistance to Veterans, such as those for Veterans in crisis and in danger of becoming homeless. Veterans can also receive information and apply for benefits online at VA’s www.eBenefits.va.gov and manage their health care at MyHealtheVet.va.gov.

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About Edited by Susan Bainbridge

At age 6, Susan was destined to be a journalist and photographer.  In 1980, Susan founded Bainbridge News and The Bainbridge Chronicle Newspaper. Bainbridge News specializes in Military and National Politics, including Military Funerals and Burials and Political Funerals and Burials.  Susan has covered the White House, the Pentagon and Capitol Hill. She has covered every president from Ronald Reagan to Barack Obama. Recognized for her versatility, Susan has also covered finance, crime, civil rights events, marches, sports, musical events and more. In 1990, she established Bainbridge Photography, an On-Location photography company. In addition to military and political events, including Military and Political funerals and burials, Bainbridge Photography expanded into covering ALL funerals and burials, receptions, weddings, real estate, inventory, insurance, portrait, head shot, pets, fire and Hazmat.  Miss Bainbridge believes in going the extra mile. "My Clients always come first." In 1980, Susan began her career in Washington, D.C., working for WMZQ Radio as a reporter and guest hostess from 1980 to 1985. Intrigued by radio, Susan wanted to write, freelancing for radio, television and print newspapers, including AP, The Washington Post, The Washington Times, The Northern Virginia Sun, The Press-Republican and The Bainbridge Chronicle (established by Susan Bainbridge). In 1986, Susan worked at WDCA-TV Channel 20 as a guest hostess for "Eye On Washington." From 1990 to 1994, Susan reported and anchored for "The Arlington Weekly News." Additionally, she produced a segment for the G. Gordon Liddy Radio Show. A prolific writer, while in high school in 1977, Bainbridge wrote an episode for NBC's "Little House on The Prairie" entitled "Laura's Best Friend." Though the show's producers did not use the script then, NBC producers encouraged Susan to pursue a writing and journalism career. Susan is a member of the National Press Club, the National Press Photographer's Association and the Society of Professional Journalists. Susan Bainbridge's recognitions include from former Presidents Ronald Reagan, George Herbert Walker Bush and Bill Clinton, former First Lady Nancy Reagan, former British Prime Minister Margaret Thatcher, the late actor Lorne Greene, among many others. BAINBRIDGE NEWS was founded in 1980 by Susan Bainbridge (a sixth generation writer), a third generation journalist, a first generation photographer and a fourth generation entrepreneur. She is the first generation to establish a news business. Bainbridge News is dedicated in honor of Miss Bainbridge's late grandfather and idol, Mark S. Watson (The Baltimore Sun editor and war correspondent from 1920 to his death in 1966).

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